Consumer Banks

Reimagining Consumer Banking for a Digital-First World

Deliver hyper-personalized, secure, and frictionless experiences with next-gen solutions built for the modern retail customer.

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TRENDS

What’s Shaping the Future of Consumer Banking

From hyper-personalization to open banking ecosystems, the retail banking landscape is rapidly evolving.
These trends highlight the shifts that are redefining customer expectations and competitive advantage.

Digital-First & Mobile-Led Banking

Customers now expect fully digital, frictionless banking experiences across mobile and web, reducing the role of physical branches.

Hyper-Personalization Using AI & Data

Banks are leveraging AI and analytics to deliver tailored offers, smarter decisioning, and contextual engagement at scale.

Rise of Open Banking & Embedded Finance

APIs are enabling new revenue streams—BNPL, account aggregation, loyalty, and cross-industry embedded services.

Challenges

Challenges Facing Today’s Consumer Banks

Consumer banks face pressure to modernize, fight fraud, and match fintech agility—while staying compliant and cost-efficient. They need secure, scalable platforms that enable fast, customer-centric innovation.

1

Legacy System Fragmentation

Multiple siloed systems across corporate banking, trade finance, treasury, and payments create inefficiencies, data inconsistencies, and inability to provide real-time services.

2

Complex Cross-Border Compliance

Managing AML/KYC, sanctions screening, tax reporting, and varying regulatory requirements across jurisdictions is increasingly complex and expensive, with severe penalties.

3

Rising Corporate Expectations

CFOs and treasurers demand real-time visibility, instant payments, API integration, mobile access, and AI-powered insights—expectations set by fintech disruptors and consumer banking experiences.

4

Margin Compression & Fee Pressure

Intense competition from specialized fintechs, declining net interest margins, and corporate pressure for lower fees are squeezing profitability across trade finance, FX, cash management, and lending.

5

Slow Time-to-Market for New Products

Monolithic architectures and complex interdependencies mean launching new services takes 12-24 months, allowing nimble competitors to capture market share.

6

Cybersecurity & Fraud Sophistication

Increasingly sophisticated fraud schemes targeting wholesale transactions, supply chain finance, trade docs, and payment instructions require advanced AI-based detection.