Consumer Banking - Intellect Design

Reimagining Consumer Banking for a Digital-First World

Deliver hyper-personalized, secure, and frictionless experiences with next-gen solutions built for the modern retail customer.

100+

Global Implementations

50+

Countries Served

99.9%

Platform Uptime

24/7

Digital services

MARKET INTELLIGENCE

What’s Shaping the Future of Consumer Banking

From hyper-personalization to open banking ecosystems, the retail banking landscape is rapidly evolving. These trends highlight the shifts that are redefining customer expectations and competitive advantage.

Digital-First & Mobile-Led Banking

Customers now expect fully digital, frictionless banking experiences across mobile and web, reducing the role of physical branches.

65%

Regional Growth

Hyper-Personalization Using AI & Data

Banks are leveraging AI and analytics to deliver tailored offers, smarter decisioning, and contextual engagement at scale.

3X

Risk Complexity

Rise of Open Banking & Embedded Finance

APIs are enabling new revenue streams—BNPL, account aggregation, loyalty, and cross-industry embedded services.

80%

API Integration

Convergence of Banking + Wealth + Payments

Consumer banks are evolving into universal financial hubs, offering wealth, insurance, and payments as integrated digital journeys.

45%

Efficiency Gain

Growth of Real-Time & Instant Payments

Instant UPI-style transactions are becoming the default expectation, forcing banks to modernize core payment infrastructure.

92%

ESG Adoption

Purpose-Driven & Inclusive Banking

Banks are broadening focus to underserved and new-to-bank segments through digital onboarding and lightweight product models.

92%

ESG Adoption

Trends

What’s Shaping the Future of Consumer Banking

Digital-First & Mobile-Led Banking

Customers now expect fully digital, frictionless banking experiences across mobile and web, reducing the role of physical branches.

Hyper-Personalization Using AI & Data

Banks are leveraging AI and analytics to deliver tailored offers, smarter decisioning, and contextual engagement at scale.

Purpose-Driven & Inclusive Banking

APIs are enabling new revenue streams—BNPL, account aggregation, loyalty, and cross-industry embedded services.

Convergence of Banking + Wealth + Payments

Consumer banks are evolving into universal financial hubs, offering wealth, insurance, and payments as integrated digital journeys.

Growth of Real-Time & Instant Payments

Instant UPI-style transactions are becoming the default expectation, forcing banks to modernize core payment infrastructure.

Purpose-Driven & Inclusive Banking

Banks are broadening focus to underserved and new-to-bank segments through digital onboarding and lightweight product models.

Challenges

Challenges Facing Today’s Consumer Banks

Amid rapid digital adoption and rising customer expectations, banks are navigating legacy constraints, cybersecurity risk, and increasing competition. These challenges underscore the critical need for modernization, agility, and secure digital operations.

1. Legacy Systems Slowing Transformation

Outdated cores and fragmented platforms increase cost, limit agility, and delay innovation.

2. Rising Fraud, Cyber Threats & Data-Privacy Risks

Higher digital adoption brings increased exposure to identity fraud, phishing, and regulatory pressure.

3. Competition from Fintechs & Neobanks

Lean digital players are eroding profit pools with faster, cheaper, and more user-friendly offerings.

4. High Cost of Digital Modernization

Balancing innovation investments with profitability—while maintaining existing operations—remains a critical challenge.

UNDERSTANDING THE LANDSCAPE

Challenges Facing Today’s Consumer Banks

Consumer banks face pressure to modernize, fight fraud, and match fintech agility—while staying compliant and cost-efficient. They need secure, scalable platforms that enable fast, customer-centric innovation.

1

Legacy System Fragmentation

Multiple siloed systems across corporate banking, trade finance, treasury, and payments create inefficiencies, data inconsistencies, and inability to provide real-time services.

Pain Point:

Average 8-12 disparate systems per wholesale bank

2

Complex Cross-Border Compliance

Managing AML/KYC, sanctions screening, tax reporting, and varying regulatory requirements across jurisdictions is increasingly complex and expensive, with severe penalties for non-compliance.

Pain Point:

$321B in regulatory fines since 2008

3

Rising Corporate Expectations

CFOs and treasurers demand real-time visibility, instant payments, API integration with their ERP/TMS, mobile access, and AI-powered insights—expectations set by fintech disruptors and consumer banking experiences.

Pain Point:

67% of corporates dissatisfied with digital experience

4

Margin Compression & Fee Pressure

Intense competition from specialized fintechs, declining net interest margins, and corporate pressure for lower fees are squeezing profitability across trade finance, FX, cash management, and lending.

Pain Point:

15-20% decline in fee income over 5 years

5

Slow Time-to-Market for New Products

Monolithic architectures and complex interdependencies mean launching new services takes 12-24 months, allowing nimble competitors to capture market share.

Pain Point:

18-month average time-to-market for new products

6

Cybersecurity & Fraud Sophistication

Increasingly sophisticated fraud schemes targeting wholesale transactions, supply chain finance, trade docs, and payment instructions require advanced AI-based detection and real-time monitoring capabilities.

Pain Point:

$1.8T annual B2B payment fraud losses globally

Trends